Shipping policy
Shipping Policy
Thank you for shopping at Stellarz. We aim to get your new favorite pieces to you as quickly and sustainably as possible.
1. Order Processing Times
All orders are processed within [1–3] business days.
- Business Hours: Monday – Friday, 9 AM – 5 PM [Time Zone].
- Weekend/Holiday Policy: We do not process or ship orders on weekends or major holidays.
- High Volume Note: During peak seasons (like new collection drops or holidays), processing may take an additional [1–2] business days. If there is a significant delay, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and the weight of your order. We currently offer the following options for domestic shipping:
| Method | Estimated Delivery | Rate |
|---|---|---|
| Standard | 5–7 business days | [$8.00 / Free over $75] |
| Expedited | 2–3 business days | [$15.00] |
| Next-Day | 1 business day | [$30.00] |
3. International Shipping
We proudly ship to [List Countries, e.g., Canada, UK, EU].
- Timeline: International orders typically arrive within [7–21] business days.
- Duties & Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stellarz is not responsible for these charges; they are the sole responsibility of the customer.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. Shipping to P.O. Boxes or APO/FPO Addresses
We ship to P.O. boxes and military addresses via USPS Please note that expedited shipping may not be available for these destinations.
6. Lost, Damaged, or Missing Packages
Stellarz is not liable for any products damaged or lost during shipping.
- Damaged Items: If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing.
- Missing Packages: If your tracking says "Delivered" but you haven't received it, please check with neighbors or your local post office before contacting keving1300@gmail.com.
7. Returns & Exchanges
For information on how to return your items, please visit our [Link to Returns Policy]page.